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Version: 3.25

Zendesk

The Zendesk integration will query the given ticket code using the /api/v2/tickets/[id].json endpoint. The user request will be only accepted if the Zendesk issue is under Open or Pending status.

Requirements
  • Zendesk API authentication data:
    • API URL
    • User
    • Password
  1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM
  2. On the page actions, click in the New option
  3. Select Zendesk
  4. Fill the fields as described below:
    • Integration Name: Will be the name of the integration used to identify this configuration inside senhasegura reports
    • Enabled: This status flag indicates if this configuration should be used into workflow procedures
    • API URL: Should be filled with the main Zendesk URL. This URL will be used to access the Zendesk REST Endpoint
    • Email address: A valid user with the right permission to query issues tickets inside Zendesk
    • Password: The Zendesk user password
    • API Token: A valid OAuth token to identify senhasegura
  5. After filling, click on Save

Validating​

  1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM
  2. In the report, click on Test authentication icon
  3. In the new window, fill Issue code with the ticket code
  4. Click on the Save button

You should receive the information about the ticket.

Important

senhasegura must have access to the ITSM solution to connect and get the tickets information.