Jira Service Desk

The Jira integration will query the ticket code using the /rest/api/2/issue/ endpoint. The approval workflow will only accept the user request if the Jira issue is under In progress status.

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Requirements

• Jira Service Desk API authentication data:
  • API URL
  • User
  • API Token

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM
2. On the page actions, click in the New option
3. Select Jira Service Desk
4. Fill the fields as described below:
   • Integration name: It will be the name of the integration used to identify this configuration within the senhasegura reports
   • Enabled: This status option indicates whether this setting should be used in workflow procedures
   • API URL: Must be filled in with the main Jira URL. This URL will be used to access the Jira Rest Endpoint
   • User: A valid user with the correct permission to query tickets within Jira
   • API Token: Paste here the token you generated in your Atlassian account
5. After filling, click on Save

Note

To be able to use the integration with Jira Service you will need a Jira Service API Token

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Validating

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM
2. In the report, click on Test authentication icon
3. In the new window, fill Issue code with the ticket code
4. Click on the Save button

You should receive the information about the ticket.

Important

senhasegura must have access to the ITSM solution to connect and get the tickets information.