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Version: 3.25

Access Workflow

We learned previously how to configure access groups with your security criteria and rules to gain access to inside information.

Now we will see in practice how this is presented to the user when he requests access to privileged information.

The PAM Core access group is used in two moments, and the rules of justification and authorization occur in both situations:

  • Password withdrawal;

  • Proxy access;

When a user tries to make use of a credential in any of these situations, senhasegura checks which access group, in which the user is related to the credential, has the most restrictive rule.

As we saw earlier this path can take the following options:

  1. Allow access to information;

  2. Allow access by requiring a justification on the part of the requester;

  3. Allow access within a time range and an approver;

In the first and second case, there is no use of the workflow. The requester will be able to access the information immediately. senhasegura will only record access in all compliant audit reports and forward to SIEM the messages of the actions taken.

Access through justification

If the requesting user needs to record the reason for using the inside information, a registration screen will be presented. And only after sending the justification will be possible to use it.

Justification form

The requesting user can list their requests through the PAM Core ➔ Access control ➔ My requests menu.

In PAM Core ➔ Access Control ➔ Requests on this screen, the column Emergency Access, the values Yes or No inform if it was emergency access or not. After exporting the report, you will be able to apply a filter for this type of access request.

Access through approval

If the requesting user needs approval to perform the same task, the justification screen is presented with the addition of fields for the period. This period is the time interval that the requester needs to use the credential.

After the end of this time, the credential will be available for automatic password change. And if the approval is for a proxy session, the requester will be immediately disconnected.

Justification form with request for access period

When forwarding the approval request, the user will be presented with the following confirmation screen.

The approver will be notified by email of this request by email.


If the user is a member of an access group with a level approval model, the 1st level approver will receive the email first, after his approval the other approvers will receive the email according to the hierarchy and number of levels defined in the access group configuration.

If the inbox is configured in senhasegura , approvers can reply to the email with the words APPROVE or DISAPPROVE to affect their response. Or he can click on the link described in the email.

Through the system it can be done at the PAM Core ➔ Access control ➔ My approvals menu. Record actions allow you to approve, disapprove and see the detail of the request.

My approvals report

At the time of approval, the approver may change the date and time interval.

Approve request form

All the requests and the justified accesses can be seen in the report Access control ➔ Requests.

The emergency access

There is a special case in which the requester can skip the approval process if there is a need for immediate emergency use of the credential. We call it emergency access.

When the access group allows the requester to make use of this feature, the requester will be presented with the emergency access screen right after sending the access request.

Emergency access button

As soon as the requester confirms emergency access, senhasegura will send to all approvers the information that the requester had access to information in advance.

The access request will be marked with emergency use.